Convercent’s education manager allows you to link to or upload existing training materials, keeping all of your educational content in one easy-to-access database. A task wizard guides you through the process of adding the materials to your library.
If you intend to distribute courses via the Campaign Manager, you will also need to ensure you have the appropriate user accounts, employee groups, locations and departments configured as outlined in the Organization Structure Setup section above.
Adding Education Courses
From your dashboard, select Education Library from the ‘Quick Links’ listed in the right-hand panel.
Convercent distinguishes training content as two different types¾SCORM content and non-SCORM content. SCORM content or “packages” are based on the SCORM education standard and can capture a learner’s progress and overall score.
Existing SCORM packages need to be uploaded to Convercent before you can create SCORM courses for distribution to your employees. If you only have non-SCORM training content, proceed to Add a new course via the Education Manager as described below.
To add SCORM packages, click View all SCORM Packages listed in the right-hand panel.
Click Add a new SCORM Package to display the SCORM Package Details fields.
Next, complete the SCORM Package Details fields and upload the SCORM package. A brief description of each field is provided in the right-hand panel to assist you through the process.
To create new education courses with either SCORM or non-SCORM content, click Add a new course to launch the new course wizard.
Next, follow the wizard workflow from ‘Description’ through ‘Confirm’ to add your new course. A brief description of each step is provided in the right-hand panel to assist you through the process.
As a first step in the process, enter a title, description and an appropriate category for your course. You also have the option to relate the course to other assets or parts of Convercent such as the policies that support the course, your company’s values, and the types of behavior it should encourage.
Proceed by adding a course package, upload a file or add a URL to link to an existing education resource online. Simply click Add a course package to get started.
Next, select the appropriate action from the menu to add your course content.
Once learning content has been uploaded you have the option to create and assign tasks. Tasks can be used to create your own custom workflow for editors, legal and other stakeholders while a course is in a draft status.
Next you have the option to add pertinent people¾those that the course pertains to. Pertinent people helps Education Administrators keep track of who is required to complete to the course. You can select each user account individually or add pertinent people by selecting the appropriate departments, locations and/or groups.
With pertinent people selected Education Administrators can quickly view who the course pertains to and track who has completed the training requirement. It’s important to note that adding pertinent people does not automatically give those individuals access. Access to the course is granted to employees when they are added to a course campaign.
Lastly, you can review and confirm your new course settings.
Once you confirm and submit a new course, the course details page will be displayed. The course will also be saved as a draft in your Education Library. Only courses in a published status will be made available to your employees.
To update the course status from the course details page, click Draft under ‘Course status’ in the right-hand panel and change the status to Published.
I have questions. Who do I call for help?
Questions? Please contact us. We’re delighted to help.
To reach your dedicated Customer Experience Manager, please call 1.800.335.7639 or email us at firstname.lastname@example.org.