The final section of an issue, is the “Contributing Factors Summary”. This is the area that allows you to get to the root cause of a problem. Allowing for better data as well as proactive case management. You can view or edit from this section.
In the behavioral factors section, you can record certain factors such as cultural, and personal behaviors that contributed to causing the issue.
In the external and organizational factors section, you can record certain factors such as pressure from management and bonus allocation that contributed to causing the issue.