We recently reviewed the intake experience for our MySafeX (Workplace, School, Campus, Hospital) products and found an opportunity to streamline the intake process for reporting parties. The current intake process includes a link to a blank incident form, which allows a reporting party to submit a report for an unassigned organization. This caused confusion for reporting parties and created a delay in getting you the reports. As a result, we’ve made the decision to remove this link from the intake process. We believe this will result in fewer misdirected reports, remove confusion from the reporting party experience and eliminate any delay in distribution and access to your organization.
In preparation for this change, we recommend reviewing your list of Alternate Names in MySafeX and ensuring they are current. You can click here, to see instructions for reviewing them.