Global Coronavirus Preparedness
We are committed to partnering with you as you engage with your employees and proactively respond to this crisis. Direct employees to your helpline to record their concerns and observations about the Coronavirus. That is what Helpline is intended to do – help you understand the navigate key risks across the organization. Receiving and addressing these concerns via your helpline allows Insights to help you analyze and predict risks and vulnerabilities related to the virus.
Last Monday, we added a new issue type into the system called Coronavirus. It has the following description:
Concerns relating to the Coronavirus Disease 2019 (COVID-19) which was declared a public health emergency by the International Health Regulations Emergency Committee of the World Health Organization on Jan 30, 2020; concerns can be anything relating to COVID-19 including but not limited to personal experiences, observed symptoms, risks or vulnerabilities, or desired accommodations or precautions.
The following is a reminder for users with Organization Administrator role on how to configure issue types for intake. First, select the new issue type for your organization.
Navigate to Organization Management, click Issue Types to select the new issue type to make it available in Case Management.
Then add the new issue type in Issue Intake Channels where you want the new issue type to be available.
Case Management Odata – reporting on sanctions and roles
When managing cases where a person has multiple allegations, you may need to assign sanctions, roles and outcomes that are unique for each allegation. Now, the latest version of Odata contains the same information as what displays in the application. The involved party roles, sanctions and outcomes display with an allegation where they were applied. They no longer get repeated on every allegation for that involved party.
Previously, the Allegations table was displaying multiple rows of all possible combinations of roles and sanctions for every issue type associated with a particular involved party in a case. This caused unnecessary rows in Odata. In some cases, instead of displaying just 5 rows, we displayed 30.
Custom email templates
Over the course of the next few releases, we will be extending the number of email templates that you can customize for your organization. The following emails will now support customization:
Tasks on Issues
Tasks on Disclosures
Resolved Application Issues
We have addressed several minor issues with this release across several areas of the platform.
One notable item is that we now send automatic notifications when attachments are added to issues.