Convercent recently provided some benchmarking data of our company versus the Convercent community on percentage levels of various areas of reports. That included our rates of substantiated, partially substantiated, unsubstantiated, and undetermined. While our rates for the first two were consistent with the Convercent community, there was a large discrepancy with the latter two. The differences were almost exact opposites, with unsubstantiated 18% lower than the community and undetermined 16% higher. For our company, unsubstantiated is defined as evidence was found that disproves the claim. Undetermined is defined as evidence was not obtained to permit us to disprove or prove the case. Based on these variances versus the community, we were curious if for some companies any case that cannot be proven is defined as unsubstantiated and do not distinguish between whether evidence was found to disprove or not? If any company in the community has a particularly low undetermined rate and high unsubstantiated rate and are willing to speak to how you differentiate them, would like to hear your thoughts.
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