Avatar

Jeremy Robinson

Community Manager for Convercent - If you need additional assistance or need to reach out for something specific, please @ mention me in the post where help is needed, or you can also email me at jeremy.robinson@convercent.com.

  • Total activity 326
  • Last activity
  • Member since
  • Following 1 user
  • Followed by 0 users
  • Votes 24
  • Subscriptions 212

Activity overview

Latest activity by Jeremy Robinson
  • Avatar

    Jeremy Robinson created an article,

    Convercent 5.0 Release Notes

    Welcome to Convercent 5.0! New Navigation for Everyone With this release, everyone will now benefit from the new navigation. To celebrate and mark this important release and milestone, we are offic...

  • Avatar

    Jeremy Robinson created an article,

    Convercent 5.0 Release Notice

    As part of our standard quality assurance testing that we conduct before each release, our team discovered an issue that prevented us from moving forward with today's (June 29th) release. While del...

  • Avatar

    Jeremy Robinson created an article,

    Convercent 4.55 Release Notes

    Configure Organization Branding (Action Required!) Mobile Logos With this release, we have added the ability to upload two mobile specific logos. This will control how your logo displays on mobile ...

  • Avatar

    Jeremy Robinson created an article,

    SSO with encryption

    Convercent recently updated the certificate used in SSO communications between the Convercent Platform and Identity Providers for SSO.  As result you will need to provide the attached certificate f...

  • Avatar

    Jeremy Robinson created an article,

    Configure Organization Branding

    A PDF of this information is attached at the bottom of the article, so that you can download and distribute to your teams as needed   As an Organization Admin, you can brand the experience...

  • Avatar

    Jeremy Robinson created an article,

    Convercent 4.54 Release Notes

    Configure Organization Branding (Action Required!) New Participant/Moderator Navigation (Target June 29) The new navigation for participants and moderators (non-administrators) is scheduled for Jun...

  • Avatar

    Jeremy Robinson created an article,

    New Admin Navigation - How to create a location

    To create a location, log in with your administrator account and click 'Manage My Organization' from the Settings gear on the bottom left Navigation bar.  From the Organization Management page, cl...

  • Avatar

    Jeremy Robinson created an article,

    New Admin Navigation - Content Redaction in Case Management

    How to redact content when managing cases *NOTE- Redaction is a special privilege that must be enabled on the user account level. Please contact us if you would like to have redaction capabilities ...

  • Avatar

    Jeremy Robinson created an article,

    Convercent 4.53 Release Notes

    New Admin Navigation – It’s here! New Navigation – Administrators only Anyone with the role of administrator e.g. Case administrators, Campaigns administrators etc. will now see the new navigation....

  • Avatar

    Jeremy Robinson created an article,

    New Admin Navigation - Accessing Campaigns

    From your dashboard, expand the menu on the left with the menu icon . You will then select Campaigns->Campaign Manager” From this page you can access any campaign in any state (active, archived, et...